> Reverse Journey: Third Stop
Traditional learning starts with remembering and ends with creating. However, 70% of learning occurs on the job while actively doing something, and 20% happens while being instructed by colleagues or supervisors. Only 10% of someone’s learning development comes from theoretical courses. Of those, 10% people are likely to forget almost everything if their environment doesn't support what they have learned. This makes it hard to develop new skills and create a new perspective for the corporate culture.
To create a new corporate and leadership culture, one that turns your customers into fans, it is necessary to switch to innovative learning methods: Reverse Learning. Reverse Learning starts with your shared context, your WHY, which is geared to the desired brand promise. Trainings created by Performance Solutions inspire people to reflect on their behavior and their patterns. Instead of teaching something and making your employees simply learn it by heart, they are being shown what the connection is between their behavior and the customer experience. Thus, ‘actively doing’ is the focus right from the start.
Training is most effective when it has been integrated into the everyday work schedule, so, we do not coach your employees, but you and your executives do. In a selection of tailored trainings and workshops, you and your colleagues become trainers yourselves.
To guarantee you a swift execution, we will assemble a training program for you designed for your needs and tuned to enhance your desired customer experience. Here, your employees will become empowered to bring the desired customer experience to life on their own. You also get an extensive toolkit containing everything you need for your trainings.
With Reverse Learning
We develop a master program for your organization and deliver tailored trainings for each department.
The goal is to integrate the desired customer experience into the everyday team learning. Reverse Learning helps with getting your employees to adopt the brand promise as their own personal WHY and deliver it in an authentic way.
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At Performance Solutions we are experience engineers. We tune your engines and help you create exceptional experiences. We work to make people happy and go above and beyond what is expected of us. We love to hear what we can do for you.