People make or break the experience

Build Your Network of Raving Fans

Our solutions

Emotional bonding has become indispensable for companies. Delighting others means creating authentic and personal marketing that impacts inward as well as outward relations. As Experience Engineers we want to create experiences that have the power to do exactly this. Performance Solutions offers you six solutions designed to break open outdated thinking patterns, support employees and turn customers into raving fans.

  1. Reverse

    Ready for a change of perspective? Reverse Thinking & Engineering puts your desired customer experience first.

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  2. Emergenetics

    Know the potential of your employees and show them how their individual talent can help to bring the desired brand experience to life.

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  3. FISH!

    The FISH! Philosophy offers new energy and motivation for your team.

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  4. IFH

    IFH sets new standards in hospitality with practical and inspiring trainings, designed to turn your team into ideal hosts.

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  5. grow-bee.com

    Tune your employees to your desired brand experience and create individual talent development with a social and mobile learning solution.

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  6. InProve

    InProve installs useful processes, designed to guarantee that the contact between your customers and your brand does not only stay consistently positive but raises the bar. 

    Read more

Reverse

Ready for a change of perspective? Reverse Thinking & Engineering puts your desired customer experience first.

Emergenetics

Know the potential of your employees and show them how their individual talent can help to bring the desired brand experience to life.

FISH!

The FISH! Philosophy offers new energy and motivation for your team.

IFH

IFH sets new standards in hospitality with practical and inspiring trainings, designed to turn your team into ideal hosts.

grow-bee.com

Tune your employees to your desired brand experience and create individual talent development with a social and mobile learning solution.

InProve

InProve installs useful processes, designed to guarantee that the contact between your customers and your brand does not only stay consistently positive but raises the bar. 

Reverse Thinking & Engineering

Reverse Thinking & Engineering means a change of perspective in your corporate culture. This solution makes it possible to turn your customers into loyal fans and employees into passionate brand ambassadors.

  • (Re)define the WHY of your organization and put it at the centre of your company structure.
  • Define your desired guest experience, based on your WHY.
  • Determine your optimal staff behavior, working climate and leadership style.
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Emergenetics

Emergenetics provides you with an overview of your thinking and behavioral preferences and those of your employees.

  • Create a more harmonic atmosphere in your department/company.
  • Put together project teams ideally qualified to tackle a specific problem.
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FISH!

If you’re looking for a way to energize your team, deliver remarkable customer service and increase employee retention, you’ve come to the right place.

  • The FISH! philosophy is based on 4 practices: Be there, Play, Make their Day, and Choose your Attitude.
  • With FISH! working becomes a passion.
  • Inspire your environment and fuel up on positive energy.
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IFH (Inspirators for Hospitality)

IFH supports companies and employees on their learning journey to a unique customer experience. In a variety of trainings we introduce you to the essentials and values of the service culture of hospitality.

  • Available as open seminars, tailor made solutions, or your own academy program.
  • Become an ideal host for your customers and employees.
  • Unique, because inspired by Reverse Thinking, the FISH! Philosophy and Emergenetics.
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grow-bee.com

Grow-Bee.com is Performance Solutions’ new social and mobile learning platform. Employees learn from and with each other, anytime and everywhere.

  • A cloud solution which is scalable for all devices.
  • Perfect for the generations Y & Z by enabling self-regulated learning.
  • Gamification and competition make learning fun and engaging.
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InProve

InProve installs useful processes, tuned to guarantee that your customers’ brand experience stays positive and designed to directly detect the need for training.

  • Helps to find and close the gap between brand promise and customer experience.
  • Three auditing methods for mystery quality checks: Mystery Checks, Mystery Calls, MICE Sales Cycles.
  • Clear online reporting.
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