Mystery Checks

BY INPROVE

A Mystery Check offers you an understanding of the status quo of your operative processes. You will be enabled to see your company through the eyes of your customers. During the Mystery Check our shoppers stay completely anonymous, display no sign regarding their true identity and behave like a normal customer. This way you receive an analysis of authentic customer interactions done by experienced mystery shoppers and service experts. Based on the results of the Mystery Checks we are able to conceptualize development action plans in order to continuously improve your work and sales flow.

Mystery Check Professional

• Mystery Check on site, done by one of our experienced shoppers
• Individually defined criteria based on your requirements
• Joint definition of the areas/departments to be tested (up to 6)
• Access to our online reporting tool Performatrix
• Written final report and picture documentation of all tested areas
• Identification of opportunities for improvement

Mystery Check Professional Plus

• All the inclusions of a Mystery Check Professional
• Joint definition of the areas/departments to be tested (up to 11)

Walk a mile in your customer’s shoes! Contact us for further information. We are looking forward to design your individual programme. Please call us anytime: +49/6196/77273-0. Or write us an E-Mail: centraleurope@ps-ee.com.