Inspired Learning for Hospitality

Build Your Network of Raving Fans


How can you succeed in making your customers feel at home and make them want to come back? What does effective talent development look like that is motivating and also fun?


IFH trainings take their inspiration from 4 basic approaches: the service culture of hospitality, Reverse Thinking, the FISH! philosophy and the insights of Emergenetics. With respect to service culture, hospitality is seen as the benchmark and as an innovator by many sectors, like retail, aviation, automotives and finance. Sector-independently it applies that where salesmen turn into hosts, customers can become raving fans. As Inspirators For Hospitality, we want to help you become an ideal host!

Our  commitment to Reverse Thinking highlights the passion for hospitality that we want to let shine through in everything that we do. The participants of our trainings are encouraged to change their perspective and to put the positive, desired customer experience at the center of everything they do. By making use of the FISH! philosophy, we guarantee that participants will leave our trainings, not only with new knowledge, but also with a smile on their face. We give you and your employees our full attention.  Content that is relevant for you, is shared  in a playful, practical and relaxed atmosphere. Emergenetics insights also enable us to account for the individual thinking, therefore learning, preferences of our participants.


  • Every year, we  offer about 200 open trainings worldwide, bookable by anyone who is interested, covering the subject areas: Business Development, Revenue & Demand Management, MICE, Inspirational Hospitality Basics, Leadership, FISH! and Emergenetics.
  • Training by Design (tailored trainings held in your company)
  • White Label Academy (a complete learning journey, presented in the corporate design of your company)
  • IFH trainings are available in 6 different languages (German, English, Italian, Spanish, French, Swedish)

Questions? If you need support with finding a fitting training, call us: +49/6196/77273-0. Or write us an email: We would love to advise you.

IFH in your organization

  • Open Training Program

    We have designed the learning contents of our programmes to ideally support employees in their talent and competence development. The trainings complement each other. They can easily be taken starting with the basics and moving up to the advanced seminars. It is also possible to use specific seminars to fill potential gaps.

    Read more
  • White Label Academy

    Use the possibility to offer your employees a wide spread, individualized IFH training programme, presented in your corporate design, using your label. Aside from enhancing talent development a White Label Academy helps to achieve unified levels of competence and concrete corporate development.

    Read more
  • Training by design

    You cannot find a helpful topic in our training calendar? You have special learning targets that require a tailored solution? With a Training by Design you fully concentrate on the potential of your employees and positively influence your company. Talk to us about your internal challenges, individual requirements and targets.

    Read more
Mövenpick Hotels & Resorts

Mövenpick Hotels & Resorts

The value of natural enjoyment as part of the DNA of Mövenpick Hotels & Resorts reflects itself not only in its approach to guest experience, but also in how it develops its talent. With hotels in Europe, the Middle East and Asia, Mövenpick was looking for a global partner support their Learning and Development strategy that would blend in and complement company internal training initiatives.

Read more

We are Experience Engineers

At Performance Solutions we are experience engineers. We tune your engines and help you create exceptional experiences. We work to make people happy and go above and beyond what is expected of us. We love to hear what we can do for you.


Download whitepaper Make an appointment