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STAR Facilitator Program – Amsterdam (Dutch)
20/06/2017 t/m 22/06/2017

STAR Facilitator Program – Amsterdam (Dutch)

Why do customers love some brands, and dislike others? For years we have studied and worked with Experience game changers such as Adidas, Starbucks, LUSH, Nespresso, citizenM Hotels, Mazda, Apple, Tommy Hilfiger, KLM, Tesla, Le Pain Quotidien, and many more. These companies all deliver consistently memorable customer experiences, ...

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STAR FACILITATOR PROGRAM – ATLANTA (English)
27/06/2017 t/m 29/06/2017

STAR FACILITATOR PROGRAM – ATLANTA (English)

Why do customers love some brands, and dislike others? For years we have studied and worked with Experience game changers such as Adidas, Starbucks, LUSH, Nespresso, citizenM Hotels, Mazda, Apple, Tommy Hilfiger, KLM, Tesla, Le Pain Quotidien, and many more. These companies all deliver consistently memorable customer experiences, ...

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STAR FACILITATOR PROGRAM – AMSTERDAM (English)
28/06/2017 t/m 30/06/2017

STAR FACILITATOR PROGRAM – AMSTERDAM (English)

Why do customers love some brands, and dislike others? For years we have studied and worked with Experience game changers such as Adidas, Starbucks, LUSH, Nespresso, citizenM Hotels, Mazda, Apple, Tommy Hilfiger, KLM, Tesla, Le Pain Quotidien, and many more. These companies all deliver consistently memorable customer experiences, ...

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Customer Journey Mapping (Workshop - Dutch)
03/07/2017

Customer Journey Mapping (Workshop - Dutch)

Heb jij inzichtelijk op welke momenten jij de klantbeleving kan beïnvloeden? Customer Journey Mapping geeft jou het inzicht om dit in kaart te brengen en waar mogelijk verbeteringen toe te passen. Customer Journey Mapping is een tool om de klantreis in jouw organisatie volledig in kaart te brengen. Het helpt ...

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Gamification incl. Escaperoom (Workshop - Dutch)
03/07/2017

Gamification incl. Escaperoom (Workshop - Dutch)

Gamification. Een hype, trend of noodzaak? Wat is Gamification en wat is het niet? Alleen voor jonge mensen? Is Gamification een gimmick, nieuwe marketing, customer loyalty, of strategie? Wereldwijd wordt Gamification gebruikt voor Customer Engagement, talentontwikkeling, leren en innovatie. Wij worden geconfronteerd met ...

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Be(come) a STAR Work-out (Workshop - Dutch)
04/07/2017

Be(come) a STAR Work-out (Workshop - Dutch)

Waarom houden klanten van een merk? Waarom is het ene bedrijf succesvol, terwijl het andere continu in survivalmode staat? Klanten zijn hard in hun oordeel. Ze sluiten je graag in hun hart, maar laten je net zo hard weer vallen als je er niet in slaagt hen consistent een gedenkwaardige ervaring te bieden. En terecht. Je ...

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Digital Customer Experience (Workshop Dutch)
04/07/2017

Digital Customer Experience (Workshop Dutch)

Klantbeleving bestaat niet alleen uit het direct fysiek contact dat we hebben met onze klanten, maar zeker net zo goed online via internet en social media kanalen. Elke digitale vorm van communicatie draagt bij aan de totale Customer Experience. De klant die vanuit de luie stoel jouw website bezoekt krijgt net zo goed een ...

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EMERGENETICS ASSOCIATE
05/07/2017 t/m 07/05/2017

EMERGENETICS ASSOCIATE

As an Emergenetics Associate, you will gain a wide understanding of the Emergenetics concepts and their impact on teams and individuals. You will understand the research behind the Emergenetics psychometric tool. You are able to interpret and apply the data from the profiles to help teams and individuals to be as effective ...

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Personal Experience & Emergenetics (Workshop - Dutch)
05/07/2017

Personal Experience & Emergenetics (Workshop - Dutch)

Ken jezelf en jouw invloed op Customer Experience. Jezelf goed kennen is belangrijk om een goed leider te kunnen zijn voor anderen en een bijdrage te leveren aan customer experience. Leer jezelf kennen door middel van jouw Emergenetics profiel. Dit is een tool waarmee je jouw persoonlijke denkvoorkeuren en gedragingen ...

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STAR FACILITATOR PROGRAM – AMSTERDAM (English)
11/07/2017 t/m 13/07/2017

STAR FACILITATOR PROGRAM – AMSTERDAM (NL)

Why do customers love some brands, and dislike others? For years we have studied and worked with Experience game changers such as Adidas, Starbucks, LUSH, Nespresso, citizenM Hotels, Mazda, Apple, Tommy Hilfiger, KLM, Tesla, Le Pain Quotidien, and many more. These companies all deliver consistently memorable customer experiences, ...

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STAR FACILITATOR PROGRAM – SAN FRANCISCO (English)
18/07/2017 t/m 20/07/2017

STAR FACILITATOR PROGRAM – SAN FRANCISCO (English)

Why do customers love some brands, and dislike others? For years we have studied and worked with Experience game changers such as Adidas, Starbucks, LUSH, Nespresso, citizenM Hotels, Mazda, Apple, Tommy Hilfiger, KLM, Tesla, Le Pain Quotidien, and many more. These companies all deliver consistently memorable customer experiences, ...

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STAR FACILITATOR PROGRAM – DUBAI (English)
08/08/2017 t/m 10/08/2017

STAR FACILITATOR PROGRAM – DUBAI (English)

Why do customers love some brands, and dislike others? For years we have studied and worked with Experience game changers such as Adidas, Starbucks, LUSH, Nespresso, citizenM Hotels, Mazda, Apple, Tommy Hilfiger, KLM, Tesla, Le Pain Quotidien, and many more. These companies all deliver consistently memorable customer experiences, ...

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STAR FACILITATOR PROGRAM – NEW YORK (English)
08/08/2017 t/m 10/08/2017

STAR FACILITATOR PROGRAM – NEW YORK (English)

Why do customers love some brands, and dislike others? For years we have studied and worked with Experience game changers such as Adidas, Starbucks, LUSH, Nespresso, citizenM Hotels, Mazda, Apple, Tommy Hilfiger, KLM, Tesla, Le Pain Quotidien, and many more. These companies all deliver consistently memorable customer experiences, ...

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STAR FACILITATOR PROGRAM – LONDON (English)
15/08/2017 t/m 17/08/2017

STAR FACILITATOR PROGRAM – LONDON (English)

Why do customers love some brands, and dislike others? For years we have studied and worked with Experience game changers such as Adidas, Starbucks, LUSH, Nespresso, citizenM Hotels, Mazda, Apple, Tommy Hilfiger, KLM, Tesla, Le Pain Quotidien, and many more. These companies all deliver consistently memorable customer experiences, ...

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CUSTOMER JOURNEY MAPPING (WORKSHOP - DUTCH)
21/08/2017

CUSTOMER JOURNEY MAPPING (WORKSHOP - DUTCH)

Heb jij inzichtelijk op welke momenten jij de klantbeleving kan beïnvloeden? Customer Journey Mapping geeft jou het inzicht om dit in kaart te brengen en waar mogelijk verbeteringen toe te passen. Customer Journey Mapping is een tool om de klantreis in jouw organisatie volledig in kaart te brengen. Het helpt ...

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