Our mission is to create raving fans

Build Your Network of Raving Fans

Cases

Our reason for being experience engineers is to spread delight by creating positive and memorable experiences for our clients, their teams, and their customers. In fact, we are on a mission to create raving fans, for both our clients and ourselves.

We work for and with an array of companies in different sectors to help improve their customer experience. Whether that means making shopping more fun, hotel visits more rewarding, hospital stays less awkward or flying more comfortably.

Worldhotels 2016

“Worldhotels unites a large variety of exciting and intriguing venues. With “Start with WHY” we want to encourage our member hotels to let their individuality shine through and create inspiring moments for their customers."

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Le Pain Quotidien

"What I find strongest about the FISH! philosophy is that it's so incredibly easy to implement. Moreover, I believe that the pillar 'Choose Your Attitude' can be a real game changer in (Dutch) hospitality!"

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Kempinski

InProve and Kempinski have been working together for years to develop and increase our performance in our Reservation departments around the globe.

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IKEA Japan

"Working with Andre and his team on IKEA Japan was a true pleasure. They took the time to understand the IKEA model and find a way to work that fit the culture and working style of IKEA as well as the culture of our Japanese customers."

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Worldhotels 2014

"Performance Solutions and their Reverse Thinking approach have helped us identify our emotional ‘Why’ in the market place and supported us in creating our unique Worldhotels story: 'Dream, Dare, Do.'"

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Schiphol Group

Schiphol Group wanted to launch an initiative at the airport to make everyone aware of the issues at Schiphol hospitality and the role they can play in it. "Schiphol Group's Performance Solutions training was a refreshing experience at all levels. "

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Mazda Europe

Mazda Europe heard about the great success Mazda NL was having with Performance Solutions and decided to join the fun. Their mission at the time was: ‘Challenge convention to make things better.’“It’s time to stop talking about being a challenger, and...

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citizenM

"The reverse thinking process used by Performance Solutions allowed for the citizenM context to be translated fully. Empowering our line staff and turning them into company ambassadors. As a result, citizenM hotels score well above industry standards."

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Case #3

Case #3 te zien in DB ? IN / HK / SI

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HMSHost

"As a global player in the hospitality branch at airports, it’s all about the guests. Performance Solutions helps us with the training development and materials to transform our organization from process thinking to guest experience."

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Mazda NL

Mazda NL and Performance Solutions reconnected when Mazda wanted a transition from a technologically strong company to a company with a distinctive customer experience. "We deliver cars with fantastic technology, but we forgot to tell the world about it."

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Skrill

Skrill asked Performance Solutions to assits in improving their work culture. Today, the coaching leaders are inspired to keep giving positive incentives to the teams, to think of ways to have fun together and to continue ensuring a positive work culture.

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Sandd

Performance Solutions supported all executives in their development as a leader. They let them experience how their own behavior affects the behavior of the team. "I really enjoyed seeing people being motivated to move from task-oriented leadership."

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Boudewijn Krijger

"The beauty of Emergenetics is that it combines all different aspects into one tool. The tool offers my work and clients a different perspective on their own thinking and doing, as well as on the thinking and doing of others."

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Veronica Torres

"Visualizing progress is known to have a stimulating effect. grow-bee.com could thus enhance both management’s and the employees’ motivation and increase the speed and depth of their professional development."

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Sanja Haas

"I recommend Emergenetics to people with a passion for understanding how to best use assessments to improve performance and productivity in teams and at the workplace. This is a solution for both large corporations and smaller consultancies like myself."

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AxionContinu

"After the training, our trainer ran into a participant in the corridor. The trainer asked about his experience with the training. The staff member searched for an answer. Then the trainer asked: 'If the training was a restaurant, would you go back?'"

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Shell

"Performance Solutions have been flexible, practical, and enthusiastic in their approach, while contributing to our priority setting and communications to support the delivery of a stepped change to delivering more customer focused experiences."

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Media Markt

“What I like most is to notice that new staff joins. It's really alive, which it should be, because otherwise it's not sustainable. The motivation is intrinsic.”

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Mövenpick

With hotels in Europe, the Middle East and Asia, Mövenpick was looking for a global partner to support their Learning and Development strategy that would blend in and complement company internal training initiatives.

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Best Western

The foundation for exceptional guest service is to have well trained and motivated employees. Ever since 2009, Best Western and IFH have been working together to set our employees up for success.

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Tommy Hilfiger

Great products deserve a great service. Tommy Europe desired to train all customer facing staff in delivering a distinguishing, and enthusiastic experience inspired by the FISH! philosophy.

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Apollo Hotels & Resorts

Within their academy, Apollo had a desire for a partner for their diverse trainings for middle management. Apollo hotels offer more than just a pleasant stay, due to their ‘perfection in performance’

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Mercedes-Benz

Mercedes-Benz wants to work on creating a lasting change in behavior of its employees in the showroom and in after sales, leading to a unique and consistent customer experience. Das Beste, oder nichts.

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Hospitality

NH Hotels
Emaar
Radisson Blu
Le Pain Quotidien
HSMAI
Booking.com
Park Plaza
McDonalds
Louvre
HMSHost
Pathe
Mercure
Center Parcs
Van der Valk
Novotel
Mövenpick
KLM
Holland Casino
Hilton
Best Western
British Airways
Carlson Rezidor
CitizenM
Arcona
Apollo
Accor

Retail

Ziggo
UPC
Toshiba
Tommy Hilfiger
Nokia
Nike
Nestlé
Nespresso
Mexx
Media Markt
Lidl
IKEA
HEMA
Heineken
G-Star Raw
Deen Supermarkten
Canon
Calvin Klein
Adidas

Business

KPN
Univé
Sogeti
Shell
Sandd
Rabobank
Post NL
Nationale Nederlanden
Michael Page
G4S
KPN
KPMG
KLM
ING
Elsevier
Cition
CBRE
Arval
AlphaCredit
Aero Ground Services
Acantus
Ambius
Adecco
ABN Amro

Automotive

Yamaha
Volvo
Audi
Volkswagen
Toyota
Renault
Porsche
Mazda
Land Rover
Honda
Hertz
Ford
ALD Automotive

Care

Agis
Achmea
Hartstichting
Axion Continu
Stichting Groenhuysen
UMC
Sanofi Aventis
HSK Groep
Rode Kruis