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Experience Blog

Read our latest blog posts on leadership, customer experience and company culture written by Performance Solutions specialists. 

Creating ‘Raving Fans’ Through Company Culture

Creating ‘Raving Fans’ Through Company Culture

Jacqueline Eeken, February 14, 2014

Many companies these days are fighting for the loyalty of their customers. The world around us changes rapidly, and competition is stronger than ever. Consumers are more and more conscious about when and, especially, where to spend their money. But what drives customer loyalty...
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The 6 Super Powers of a Guest Experience Pro

The 6 Super Powers of a Guest Experience Pro

Danja Kuiper, January 07, 2014

It is important to master some habits, some superpowers to make the experience of your guest extraordinary, to make them raving fans! Here are some superpowers which help you to create an unforgettable experience for your guest...
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F.E.E.D. for happy thoughts

F.E.E.D. for happy thoughts

Sjoerd Goossens, October 22, 2013

In training and coaching we often help people understand the meaning of experience. Where does an experience start? What is the influence of behavior regarding experience?...
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Customer Service for Millennials

Desiree Lepelaar, December 08, 1916

The other day I was enjoying a cup of coffee at a café when I overheard two women talking. One was telling the other about an experience she had when she called customer service about a broken product. She was amazed with the customer service she received, as her shopping experience with the particular company hadn’t been that special at all.. ...
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Knowing me...Knowing you

Knowing me...Knowing you

Anonymous author, 0000-00-00 00:00:00

Have you ever been in the situation where some people behave according to your decisions and directions where as others don’t? Do you wonder why?...
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