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Experience Blog

Read our latest blog posts on leadership, customer experience and company culture written by Performance Solutions specialists. 

Stepping Out of Your Comfort Zone

Stepping Out of Your Comfort Zone

Sjoerd Goossens, October 16, 2014

There they went. At that moment I realised how much power you have as a facilitator, and how thin the lines sometimes are. I forced the team members to step outside of their comfort zone. Fingers crossed...
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One Team, One Message with Custom T-Shirts

One Team, One Message with Custom T-Shirts

Danja Kuiper, October 02, 2014

At a big event, it's great to have some people to help you host it. Make sure they're recognisable, so that anyone with a question quickly knows who to talk to. Custom clothing for your hosts will make them stand out...
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Let’s Turn Training into a Game Show

Let’s Turn Training into a Game Show

Matthew Harrington, September 17, 2014

Who doesn’t love a great Game Show? They always involve a bit of excitement, energy, competition, and not to forget, learning...
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11 Tips for Leaders on How to Turn Your Employees into Ambassadors

11 Tips for Leaders on How to Turn Your Employees into Ambassadors

Paul Ricken, September 12, 2014

How do you turn your employees into ambassadors? Here, I’ve selected 11 tips that’ll help you get there, chosen from my book 365 Way on How to Love Your Employees (and Customers)...
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3 Tips to Make Someone’s Day

3 Tips to Make Someone’s Day

Danja Kuiper, June 27, 2014

Every day is a special day. Doing something extra for someone else makes it even more special. Of course, you’ve already read hundreds of tips to make someone’s day. As Experience Engineers, to make your day is our job. Our three tips are tested and proved ....
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Performance Solutions Appointed a New Business Partner

Performance Solutions Appointed a New Business Partner

Thijs Pannekoek, February 25, 2014

In her constant mission to spread the FISH! Philosophy throughout Europe, Performance Solutions appointed TPS Europe BVBA Brussels as business-partner in Belgium...
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Creating ‘Raving Fans’ Through Company Culture

Creating ‘Raving Fans’ Through Company Culture

Jacqueline Eeken, February 17, 2014

What drives customer loyalty? Is it the best offer? The best service? It is likely a mixture of many things; however, more broadly the experience you receive may truly drive loyalty....
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Creating ‘Raving Fans’ Through Company Culture

Creating ‘Raving Fans’ Through Company Culture

Jacqueline Eeken, February 14, 2014

Many companies these days are fighting for the loyalty of their customers. The world around us changes rapidly, and competition is stronger than ever. Consumers are more and more conscious about when and, especially, where to spend their money. But what drives customer loyalty...
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The 6 Super Powers of a Guest Experience Pro

The 6 Super Powers of a Guest Experience Pro

Danja Kuiper, January 07, 2014

It is important to master some habits, some superpowers to make the experience of your guest extraordinary, to make them raving fans! Here are some superpowers which help you to create an unforgettable experience for your guest...
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F.E.E.D. for happy thoughts

F.E.E.D. for happy thoughts

Sjoerd Goossens, October 22, 2013

In training and coaching we often help people understand the meaning of experience. Where does an experience start? What is the influence of behavior regarding experience?...
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