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Experience Blog

Read our latest blog posts on leadership, customer experience and company culture written by Performance Solutions specialists. 

Photo Essay: An Experience Rally

Photo Essay: An Experience Rally

Charlotte van Oostrum, April 23, 2015

Sales land is a democracy. Your customers vote at the register. Would your customers vote for you...
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Why Claiming Your Place Is Important

Why Claiming Your Place Is Important

Niño Jacobs, April 13, 2015

Claiming your place as a manager is important for yourself and your team. You create peace, you become more effective and you will thrive...
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Interview: Intrinsic Motivation at Media Markt

Interview: Intrinsic Motivation at Media Markt

Charlotte van Oostrum, March 24, 2015

In retail, there's a lot of talk about customer experience, but it's often not more than an empty concept. You give your customer experience and your company an identity by appointing behaviors ...
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Seven Tips on How to Turn Your Spring Fever into Action

Seven Tips on How to Turn Your Spring Fever into Action

Danja Kuiper, March 18, 2015

The first rays of sunlight, warmth, birds singing? Do you feel that extra energy flowing right through you?...
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Why Customers Deserve Our Continuous Attention for Customer Service

Why Customers Deserve Our Continuous Attention for Customer Service

Niño Jacobs, March 12, 2015

"What kind of work do you do?" the optician asks me. "I train," I answer. He continues with his measurements. And yes, after 10 minutes or so, there it is. The follow up question....
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Five Tips to Truly Connect

Five Tips to Truly Connect

Danja Kuiper, February 12, 2015

Will you be my Valentine? These tips are for the work place, but they work at home too...
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Five Ways to Use FISH! in Your Company

Five Ways to Use FISH! in Your Company

Charlotte van Oostrum, February 09, 2015

KLM, Villa XL and Le Pain Quotidien were our guests at the FISH!y Friday Dutch Edition on February 6, where we got to ask them all our burning questions. Here are their five tips on how make your company FISH!y...
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Collaboration and Feedback at Yask

Collaboration and Feedback at Yask

Charlotte van Oostrum, January 27, 2015

From delays to marriage proposals. From queen Maxima's purse to a bracelet worth 100.000 euros. Every day is different as an airport information employee at Schiphol Airport! Read along with Anne-Marie van Eijden, Business Unit Manager at Yask Airport Information....
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How to Survive Blue Monday

How to Survive Blue Monday

Danja Kuiper, January 16, 2015

Blue Monday happens every year, and every year you get through it. Here are four tips that will make it even easier...
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The Xmas Xperience

The Xmas Xperience

Danja Kuiper, December 22, 2014

Have a holly jolly Christmas, it is the best time of the year... Already in the mood? No matter if you want to host the best Christmas party ever, or create a perfect Christmas feeling. To create an awesome experience it is best to include all 5 senses...
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