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Experience Blog
Read our latest blog posts on leadership, customer experience and company culture written by Performance Solutions specialists.
Inspiration for Inspiration
Danja Kuiper, September 10, 2015
What an awesome feeling to return from a delighting holiday and start working with a healthy dose of inspiration. It gives you energy.. You’re inspired...Inspiration… How do i get that?...
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When guest experience goes wrong
Danja Kuiper, July 29, 2015
Authenticity is the quality of being authentic. One definition of authentic is "Of undisputed origin and not a copy; genuine"....
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How to Design for Social Learning: Three Tips
Jitske Menting, June 11, 2015
In the past there were only learning designers: People who design training material. Then e-learning designers accompanied them: People who design e-learnings (online courses). Now there are social learning designers in the learning design business: People who design online social learning experiences (learning with and from each other on the web)....
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Happiness… Truth or Dare!
Danja Kuiper, May 28, 2015
The Happiness Project by Gretchen Rubin states 8 truths of happiness. I dare you to take action in this happiness project! Here are 8 truths with a dare with each one. How many can you fulfill?...
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FISH!y Ever after at KLM
Sandra van den Tol, May 21, 2015
I saw merchants sleepily recommending their sweets, dairy, woodcarvings and dried flowers. “Is this it?” I thought to myself. Suddenly, there was an uproar at the end of the hall: sound, movement, energy...
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Interview: Joe Pine on How to Stage (Digital) Marketing Performances
Charlotte van Oostrum, May 07, 2015
You’re competing with the rest of the world for valuable time with your customers. You must stage marketing experiences to generate demand. But how, what, and when...
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Want to Create a Memorable Experience? Stimulate all Five Senses!
Danja Kuiper, April 30, 2015
Here are five tips that you can use to give your guest an optimal, tailor-made experience. Personal details makes the strongest connection...
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Photo Essay: An Experience Rally
Charlotte van Oostrum, April 23, 2015
Sales land is a democracy. Your customers vote at the register. Would your customers vote for you...
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Why Claiming Your Place Is Important
Niño Jacobs, April 13, 2015
Claiming your place as a manager is important for yourself and your team. You create peace, you become more effective and you will thrive...
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Interview: Intrinsic Motivation at Media Markt
Charlotte van Oostrum, March 24, 2015
In retail, there's a lot of talk about customer experience, but it's often not more than an empty concept. You give your customer experience and your company an identity by appointing behaviors ...
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