Experience blog

Build Your Network of Raving Fans

Experience Blog

Read our latest blog posts on leadership, customer experience and company culture written by Performance Solutions specialists. 

Inspiration for <strong>Inspiration</strong>

Inspiration for Inspiration

Danja Kuiper, September 10, 2015

What an awesome feeling to return from a delighting holiday and start working with a healthy dose of inspiration. It gives you energy.. You’re inspired...Inspiration… How do i get that?...
Read more

When guest experience goes wrong

When guest experience goes wrong

Danja Kuiper, July 29, 2015

Authenticity is the quality of being authentic. One definition of authentic is "Of undisputed origin and not a copy; genuine"....
Read more

How to Design for Social Learning: Three Tips

How to Design for Social Learning: Three Tips

Jitske Menting, June 11, 2015

In the past there were only learning designers: People who design training material. Then e-learning designers accompanied them: People who design e-learnings (online courses). Now there are social learning designers in the learning design business: People who design online social learning experiences (learning with and from each other on the web)....
Read more

Happiness… Truth or Dare!

Happiness… Truth or Dare!

Danja Kuiper, May 28, 2015

The Happiness Project by Gretchen Rubin states 8 truths of happiness. I dare you to take action in this happiness project! Here are 8 truths with a dare with each one. How many can you fulfill?...
Read more

FISH!y Ever <strong>after at KLM</strong>

FISH!y Ever after at KLM

Sandra van den Tol, May 21, 2015

I saw merchants sleepily recommending their sweets, dairy, woodcarvings and dried flowers. “Is this it?” I thought to myself. Suddenly, there was an uproar at the end of the hall: sound, movement, energy...
Read more

Interview: Joe Pine on How to Stage (Digital) Marketing Performances

Interview: Joe Pine on How to Stage (Digital) Marketing Performances

Charlotte van Oostrum, May 07, 2015

You’re competing with the rest of the world for valuable time with your customers. You must stage marketing experiences to generate demand. But how, what, and when...
Read more

Want to Create a Memorable Experience? Stimulate all Five Senses!

Want to Create a Memorable Experience? Stimulate all Five Senses!

Danja Kuiper, April 30, 2015

Here are five tips that you can use to give your guest an optimal, tailor-made experience. Personal details makes the strongest connection...
Read more

Photo Essay: An Experience Rally

Photo Essay: An Experience Rally

Charlotte van Oostrum, April 23, 2015

Sales land is a democracy. Your customers vote at the register. Would your customers vote for you...
Read more

Why Claiming Your Place Is Important

Why Claiming Your Place Is Important

Niño Jacobs, April 13, 2015

Claiming your place as a manager is important for yourself and your team. You create peace, you become more effective and you will thrive...
Read more

Interview: Intrinsic Motivation at Media Markt

Interview: Intrinsic Motivation at Media Markt

Charlotte van Oostrum, March 24, 2015

In retail, there's a lot of talk about customer experience, but it's often not more than an empty concept. You give your customer experience and your company an identity by appointing behaviors ...
Read more