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Experience Blog

Read our latest blog posts on leadership, customer experience and company culture written by Performance Solutions specialists. 

Boost je klanttevredenheid met bedelen en dreigen

Boost je klanttevredenheid met bedelen en dreigen

Michiel van Eunen, June 27, 2016

Wilt u alstublieft 'uiterst tevreden' zijn?...
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Waarom klantbeleving in essentie zelfreflectie is

Waarom klantbeleving in essentie zelfreflectie is

Niño Jacobs, June 08, 2016

Volgens het Nationaal Leiderschapsonderzoek 2016 beoordeelt 84% van de leidinggevenden zijn/haar leiderschapsstijl als mensgericht. Bij de medewerkers beaamt 56% dit. Volgens de medewerkers heeft 30% van de leidinggevenden nog steeds een directieve stijl. En hoe zit dat bij jou?...
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Casting is Fun

Casting is Fun

Rozemarijn van der Post, May 20, 2016

Tell me about your strengths? What are your weaknesses? Where do you see yourself in 5 years? About 2 years ago these were the endless questions I received as I went from job interview to job interview......
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Klantbeleving Borgen

Klantbeleving Borgen

Niño Jacobs, April 28, 2016

Hoe doe je dat? Hoe zorg je ervoor dat het 'Top of Mind' blijft? Wil je als leider systematisch werken aan een organisatie/team waar (klant)beleving een vanzelfsprekendheid is? En ben je er klaar mee om in de marge te werken aan (klant) beleving? Ja? Lees vooral door, en neem je maatregelen....
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11 Tips for Leaders on How to Turn Managers into Stewards

11 Tips for Leaders on How to Turn Managers into Stewards

Paul Ricken, March 23, 2016

Start turning your managers into stewards now. Here we go!...
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'Smarter' Learning

'Smarter' Learning

Marjon Terpstra, February 05, 2016

On average, we look at our phones 221 times a day. Nowadays, children stream more videos on their iPad’s than that they’re watching ‘regular’ television.  The new encyclopedia is called ‘Google’......
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Engagement

Engagement

Mathijs Ummels, January 13, 2016

Probably one of the most confusing nouns I’ve ever heard. It could mean ‘an agreement to marry someone’ as well as ‘the act of beginning to fight’. With debates on live television whether to accept foreign fugitives into Europe whilst the world holds her breath in fear of a possible next terrorist attack....
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Gamification & Turkey

Gamification & Turkey

Michiel van Eunen, January 05, 2016

Insights from Gamification World Congress 2015 As Gamification Designer at Performance Solutions I recently spoke at #GWC15,  The Gamification World Congress in Barcelona. During the 4 day congress, top speakers from all over the world shared best and bad practices, current state of the industry, and the future of gamification....
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How to make <strong>brand interaction</strong> work in your business

How to make brand interaction work in your business

Danja Kuiper, November 24, 2015

The coca-cola-bottles with your name on it, the personal interaction when ordering at Zappo's, the app's and website designs at webshops which remembers you preferences and data - they all have the same goal: to exceed your satisfaction. It's an interaction between you and successful brands. This is something you can use as well in your daily business to interact with your clients!...
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Dare

Dare

Danja Kuiper, September 24, 2015

It takes a little guts to show exeptional guest experience. It is scared to be vulnurable, sometimes it is weird to show engagement to a stranger and at some points it is much easier to go. ...
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